“Hi Boss, I have some bad news …” – Delivering Bad News in the Business World Once in a while, we come across a query from our students that touches on a common yet unaddressed part of our communication habits. We have been there – you are working on a sales proposal or…
Taking the Lead – How to Run, Control, and Master Your Role As A Facilitator For most of us, facilitation may be one of the key roles you may have to play, be it a senior executive in your organisation or as a communicator. This can range from a simple focus-group discussion to…
“Hi, I am calling to enquire about …” – Customer Service Tips from a Communicator If you are or have been in the customer service line before, you would be well-acquainted with the trials and tribulations of interacting with customers. From easy, polite queries to difficult, rude customers, each interaction represents a communication…
Business Presentation Tips – Mastering the Art of Slide Design for Your Presentation Whenever we talk about mastering your business presentations (or other presentations, for that matter), we always refer to the twin elements of slide delivery and slide design. If you have ever found yourself in a bind, thinking about the best…
Diving into the Scripting Process – The Best Way to Prepare Your Speech Script! If you are already familiar with delivering speeches or presentations, the scripting process may come as second nature to you. For others, scripting can be a torturous and arduous process. It can be especially tiring to note your ideas…
Your Business Presentation FAQ – Top Public Speaking & Presentation Questions Planning a business presentation but unsure of what you may be missing? Looking for ways to ensure your presentation is in its best form? It may be tedious to cover all potential presentation gaps when you are already focussed on crafting the…
Your Holiday Special – Communication Tips for Your Role as a Host! Chinese New Year (and the long weekend!) is coming up, and with that, more opportunities for you to host and entertain your relatives, friends, and guests! While the COVID-19 measures have limited the number of visitors per household, there is still…
“Would anyone like to answer the question? Anyone?” – How to Encourage Your Audience to Answer Your Questions in Presentations You are deep within your presentation, delivering with strong confidence and bringing your audience members through the various parts of your content. At the height of your delivery, you decided to (excitedly) pose…
What is Your Public Speaking Challenge? Common Challenges & How to Overcome Them? In our experience as a public speaking training organisation, we often encounter learners of various profiles. They may be united in their goal of presenting confidently (whether it is that business presentation or speech), but the challenges they encounter may…